This Return & Defect Policy applies to all purchases made through www.kingdomapparel.com and at Kingdom Apparel retail locations. By placing an order, you agree to the terms below. 

Returns or Exchanges on Non-customized Items

Kingdom Apparel will accept returns or exchanges of non-customized (non-print-on-demand) items within thirty (30) days of the ship date. Returned items must be in new, unused, and unwashed condition, with all original tags and packaging intact, and must not have been worn, altered, or damaged in any way. 

All returns must be pre-authorized by Kingdom Apparel. Original shipping, handling, and payment processing fees are non-refundable. Return shipping costs are the customer’s responsibility. You must contact Kingdom Apparel customer service for return authorization and instructions before sending any item back. 

Customer Service

Custom and Print-On-Demand Products

Most products sold by Kingdom Apparel are custom-made, print-on-demand, or otherwise produced specifically for each order. Because these items are made to order:

All sales are final.

We do not accept returns, refunds, or exchanges for custom or made-to-order products, including for reasons such as incorrect size, color, style, or buyer’s remorse. 

Defective or Incorrect Items

If you receive an item that is defective, damaged, or materially different from what you ordered, please notify us within thirty (30) days of the shipping date. 

After we verify the issue, Kingdom Apparel will, in its sole discretion, provide one of the following remedies:

- A replacement of the affected item at no additional cost; or

- Store credit for the purchase price of the affected item. 

Refunds are not provided except where required by applicable law. 

Return Shipping for Defective or Incorrect Items

For verified defective or incorrect items shipped within the contiguous United States (the “lower 48” states), Kingdom Apparel will cover return shipping and will provide instructions for returning the item. 

For shipments to Alaska, Hawaii, U.S. territories, or international destinations, return shipping costs will be the customer’s responsibility, even for verified defective or incorrect items.

All returns must be pre-authorized by Kingdom Apparel. Returns sent without prior authorization will not be accepted. 

How to Request a Defect Review

To report a defective or incorrect item, please contact us at:

Email: customerservice@kingdomapparel.com

Include your order number, a description of the issue, and clear photos of the item. 

Final Notes

1. Claims submitted after the 30-day defect reporting window may be denied.

2. Normal wear and tear, misuse, improper washing, or damage caused after delivery are not considered defects.

3. This Return & Defect Policy is incorporated into and governed by the Kingdom Apparel Terms of Use.